Overview of products and services

Developing individuals


Personal effectiveness

  • Working with time and tasks

  • Working with stress  

  • Work-life balance

  • Emotional intelligence

  • Internal motivation

  • Building mental resistance

  • Self-awareness

  • Creative and innovative thinking  

  • Growth mindset

  • Company athlete (a programme built on the principles of elite sport)

  • Digital skills

  • Digital mindset

  • Coping with change

Talent and new hire programmes 

  • Talent programmes built on business projects 

  • Inspirational talent programmes  

  • Development skills for talent

  • Development for new hires

Communication skills

  • Conscious and effective communication

  • Assertive communication 

  • Interpersonal relationships 

  • Conflict resolution

  • Intercultural communication

Presentation skills

  • Professional presentations

  • Visualisation, graphic recording, sketchnoting

  • Storytelling and TEDx presentations

  • Facilitation skills

  • Trainer skills 

Interesting programmes for supporting functions

  • Stakeholder management

  • Working with an internal customer

  • Kirkpatrick for HR

  • Interviewing for HR and business managers

Inspirational topics and motivational speakers

Sales skills

  • Programmes improving sales results

  • Academy for key account managers

  • B2C sales and B2B sales

  • Sales skills and the consultative sales process

  • Using personal typologies in sales

  • Active and acquisition sales

  • Cross-selling and up-selling

  • Strategic sales

  • Value sales

  • Telesales

  • Story selling

  • Developing customer experience/satisfaction

  • After-sales

  • Networking and utilising social networks

  • Finance for non-finance people

  • Sales mathematics

Negotiating

  • Fundamental and advanced negotiating

  • Influencing and persuasive communication

  • Dealing with objections and returns

Developing leaders and managers


Managerial basics

  • Practical leadership for junior and senior managers

  • Academy for foremen and front-line managers

  • Fundamental management skills

  • The role of the manager

  • Managerial routines

  • Situational styles of leadership

  • Managerial communication

  • Feedback

  • Manager as a motivator

  • Delegating

  • Managerial decision making

Advanced managerial skills

  • Leadership based on a personal typology

  • Impact leadership

  • Manager as a coach

  • Leading effective meetings

  • Performance management and leading assessment meetings

  • Managing a team through change

  • Courage in the role of manager

  • Positive leadership and caring for happiness at work

Special managerial topics

  • The role of a manager when hiring

  • Remote leadership

  • Leading multicultural teams

  • Leading virtual teams

  • Leadership in a VUCA world

  • Aikido leadership

  • The role of a manager in improving safety at work 

  • Waterfall leadership

  • Agile leadership

Developing teams


Team development programmes

  • Developing top management teams

  • Teamwork programmes

  • Teamwork based on personal typologies

  • Mediation and conflict resolution in teams

  • Cooperating across departments

  • Indoor and outdoor team building 

Team gamification programmes

  • Agile game – agile and leadership

  • Amundsen team building – communication

  • Managing a brewery – strategic thinking

  • Fight for Europe – negotiating

  • Lean Game – strategic thinking

  • Treasure Hunt – team spirit and cooperation

  • Harborco simulation – multi-party negotiation

Developing organisations


Developing organisations

  • Change programmes

  • Programmes changing the company culture and integration

  • Developing a culture of safety at work by changing thinking

  • Onboarding programmes

  • Increasing customer satisfaction

  • Increasing employee satisfaction

  • Programmes aimed specifically at hotels

  • Train-the-Trainer – academy of internal trainers

  • Academy for internal mentors

Diagnostic tools


Diagnostic tools

  • 180°/360° feedback

  • Mini 180

  • Assessment centre 

  • Development centre

  • Assessing competence

  • Researching employee satisfaction

  • Lencioni’s assessment of team effectiveness

  • Team sociomapping

  • CX-Ray (x-ray of relationships in the company)

Personal typologies

  • Insights Discovery

  • Lumina Learning

  • Other personal typologies (MBTI / DISC / Predictive Index / Management Drives / Success Insights) 

Consulting


Consulting in selected fields

  • Employee engagement 

  • Developing HR business partnering

  • HR audit

  • Performance management

  • Talent management & onboarding

  • Developing internal communication processes

  • Employer branding

  • Development programmes based on the Kirkpatrick methodology

  • Company culture and values

  • Managing complete change projects

  • Analysis and development of sales processes

  • Standardisation of the customer care process

  • Customer Experience

  • Smart & Lean projects

  • Gamification of internal processes (onboarding) 

Facilitation


Facilitation of workshops, meetings and events

  • Visual facilitation

  • Vision & strategy

  • Calibration of people

  • SMART & LEAN workshops

  • Mapping the customer journey

  • Mapping the employee journey

  • CANVAS business model

  • A new leader in a new team

  • Diversity and inclusion

Coaching and mentoring


Coaching 

  • Individual coaching

  • Team coaching

  • KATA coaching

  • NLP coaching

  • Embodied coaching

Mentoring

Contact us

We would like to help you. Please write to us stating what you like help with. We’ll then get in touch with you. Thank you.

E  hello@humancraft.cz
P  +420 777 023 503